Courageous Steps provides leadership education & tools to healthcare leaders and their staff who care for babies born premature and children with disabilities.
Utilizing an employee-focused approach, Courageous Steps analyzes the business management, organizational development, executive training needs, and human resources of organizations. Our overall mission is to serve organizations that advance preemie and special-needs populations by providing them with a roadmap on how to improve.
Our mission is to improve patient and family outcomes by providing
for meaningful organizational health and employee engagement.
Our vision is to provide leadership education and tools to healthcare leaders and their staff with an aim of decreasing burnout, depression, suicide and turnover rates. As employees are engaged and wholehearted, parents will feel equipped to care for their child with special needs therefore improving patient outcomes.
The servant-leadership model guides the way we lead and manage.
WHO IS A SERVANT LEADER?
"The servant-leader is servant first. It begins with the natural feeling that one wants to serve. Then conscious choice brings one to aspire to lead. The best test is: do those served grow as persons: do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or, at least, not be further deprived?"
-Robert K. Greenleaf
Servant-Leader characteristics include:
Listening : We believe in the transformative power of listening to your needs and providing meaningful solutions.
Empathy: We believe our world needs to learn greater empathy with one another.
Healing: We will walk together to create healing solutions for yourself and your organization.
Awareness: this is the wake-up call that invites us serve the real needs of society.
Persuasion: We are committed to persuading change, inviting you to do the work that ignites change.
Conceptualization: We will lead you through practices that will help you craft a vision for your future.
Foresight: We will lead you through practices that will help you ignite profound systems changes.
Stewardship: we will help you develop your organization to thrive long after you are gone.
Building Community: we will discover ways for your organization to grow trustworthy relationships in the communities you serve.
Commitment to the Growth of People: We will help you find meaningful ways of caring for your staff to decrease burnout, improve employee engagement and reduce turnover rates.
We Believe in....
We believe in acting as a coach and guide to help you imagine, design and develop the organization you feel is most needed in the lives of those you serve.
Credible & Competent:
We believe in being a credible leader in the management and leadership consulting industry. We believe in a teaching and learning model that is rooted in the shared balance of both academic research and practical experiences.
Integrity & Trust:
We believe that modeling the highest level of morality and character will ensure a reputation of trust and long-term relationships with those you serve. We believe strong foundations – ones that will improve the lives of premature babies and those with special needs – start with trust.